Exchanges, Returns & Refunds
Exchange or Return
If you purchased your product from a retailer, we invite you to contact them to inquire about their exchange and refund policies. We cannot exchange or return products purchased from one of our retailers.
If you bought your product on our website, you have 14 days from the shipping date to make a return or exchange. In mainland France, returns are at our expense. And in the case of an exchange, the delivery fees for the new item will not be charged to you!
A returned product will only be accepted if it was purchased on our website and is in its original packaging.
The return process may take some time (between 2 and 3 weeks). Each brush is individually checked, and each order is processed, allowing for a personalized return.
You can generate your return label independently in a few steps with your email and your order number starting with #WEB...:
1. Go to our return platform here
2. Choose whether it is a return or an exchange
3. Place the brush in its original packaging and slide it into an envelope
4. Attach the label to the envelope
5. Drop off your package at La Poste or a Colissimo relay point
Once your return is approved, you will be notified by email, and you will receive your exchange or refund within 10 business days.
Track My Return, Exchange, Refund
Once your package is returned, it takes 2 to 3 weeks to process. You will receive an email notification once it is approved. Regarding the refund, the timeframe varies depending on banks; at most, you should receive it within 10 business days after receiving the email notification above.