Q&A

You will receive a text message or email notification with your tracking link within 24 to 48 business hours (excluding weekends and holidays) after placing your order. If you haven't received anything after this time, please write to us here by choosing the "Delivery" category, then "Track my order".

Your orders are sent directly to our workshops for processing as quickly as possible. Cancellation therefore depends on the status of your order. If it has already been processed by our teams, it will unfortunately no longer be possible to cancel it. However, you can make an exchange or return on our platform, with your order number beginning with #WEB... as soon as you receive your order.

If you have chosen delivery to a relay point, simply do not collect your order. It will then be returned to us after 12 days. Once your return has been validated (2-3 weeks), we will refund you and you can place your order again. However, if your order has not yet been sent to production, we can cancel it upon request. To do this, contact our customer support by email as soon as possible.

Your orders are immediately sent to our workshop to prepare them as quickly as possible; unfortunately, it is not possible to modify their content. You can nevertheless make an exchange or a return on our platform, with your order number starting with #WEB... and your email, as soon as we receive your order. If you have chosen delivery to a relay point, simply do not collect your order. It will then be returned to us after 12 days. Once your return has been validated (2-3 weeks), we will refund you and you can place your order again.

All our payments are 100% secure.

Available options vary depending on your country:

France: Credit card: Visa, Mastercard, American Express, PayPal, Alma (pay in 3 installments), Klarna (pay immediately or later).

United States: Credit card: Visa, Mastercard, American Express, PayPal, Alma (pay in 3 installments).

United Kingdom: Credit card and PayPal

An order is confirmed once payment has been accepted by La Bonne Brosse. La Bonne Brosse undertakes to fulfill orders received, only within the limits of available stock. Delivery times are the sole responsibility of the carriers, and under no circumstances can La Bonne Brosse be held liable in case of delays.

For Mainland France and Belgium:

Delivery times and fees:
4 to 6 business days
4 to 6 business days
24 to 48 business hours, for all orders placed before noon

Home delivery or pickup point delivery is available at €8, while express delivery is available for €14. Shipping fees are free for all orders above €150 within Mainland France.

For the US:

All orders placed from Monday to Thursday will be shipped the next day. For all orders placed from Friday to Sunday evening or on holidays, the order will be shipped the following business day. And you will receive it within 4 to 6 business days.

We work with Fedex. Shipping costs are the customer's responsibility and are free for all orders starting from $230.

For your information, all our shipments to the United States now include duties and customs fees. You will therefore not have to pay any customs fees upon delivery: the amount paid when you order is final and covers all costs related to shipping.

For the UK:

Delivery times and fees:
4 to 6 business days
24 to 48 business hours, for all orders placed before noon
We work with DPD. Shipping costs are £6 and are free for all orders above £150.

For International Delivery:

Rates and delivery times vary depending on the destination:
Delivery times depend on the destination and will be specified before you confirm your cart. Shipping costs are €14 and free on orders above €150.

Shipping costs and delivery times vary depending on the destination and will be communicated before you confirm your cart. Please note that any customs fees remain at your expense.

Your orders are immediately sent to our workshop. You will, however, be able to modify the delivery information when you receive a shipping notification from them, generally 24 to 48 business hours after your order. Stay tuned for this notification by email or SMS (depending on the contact details you provided at the time of your purchase).

Once your order is in transit, it will unfortunately no longer be possible to modify the destination. If you have chosen delivery to a relay point, it is not possible to modify the destination.

For the moment, here is the list of countries we do not deliver to:

• Saudi Arabia
• Argentina
• French Polynesia
• Australia (our products are available on the Mecca website)
• New Zealand
• Northern Ireland

By subscribing to our Cair subscription, you can benefit from a discount of up to 20%, depending on the ritual you choose. Your refills will be sent to you automatically so that you never run out of treatments, allowing you to extend their benefits for optimal results. In addition, all your products are delivered straight to your home or to a pickup point, depending on your preference.

Your subscription is flexible and can be modified at any time*. You can adjust or cancel your subscription whenever you wish. To do so, simply log in to your customer account, go to the “Subscriptions” section, and click on “Manage my subscriptions.” Select the subscription in question, then click on “Cancel my subscription.” A confirmation email will then be sent to you.

*Cancellation is only possible after 3 months for subscription plans with a 3-month commitment.

Yes, you can change your product directly from your customer account. Simply log in, go to the “Subscriptions” section. To change a product, click on “Manage my subscriptions,” then select the subscription in question and click on “Replace this product with another.

It’s very simple! To pause your subscription: log in to your customer account, go to the “Subscriptions” section, and click on “Manage my subscriptions.” Select the subscription in question, then click on “Cancel my subscription.” You will receive an email confirming the suspension.

*Cancellation is only possible after 3 months for subscription plans with a 3-month commitment.

All our refills are also available without a subscription, but without any discount or automatic delivery. With a subscription, you don’t have to think about it: your treatments are sent to you before your refills run out, ensuring you never run out of product.

Yes, the subscription is available in all countries.

Paid delivery costs:

• Metropolitan France and Belgium Home or relay point deliveries are offered at a rate of €8, express service is available for €14.
• United States Home deliveries with signature are $17.
• United Kingdom Home delivery is £8.
• International Home delivery is €14.
• Germany, Italy, Spain & Luxembourg Home delivery is €14.

Delivery costs offered as part of the subscription with a 3-month commitment.

If you purchased your product from a retailer, we invite you to contact them to find out their exchange and refund conditions. We cannot exchange or return products purchased from one of our retailers.

If you purchased your product in one of our stores, we invite you to go directly to the store to make an exchange or receive a credit note valid in store, as refunds are not possible. Returns are accepted within 14 days.

Please note that limited edition brushes can be returned but are not exchangeable, while engraved brushes are neither exchangeable nor refundable.

For orders placed on our site, please follow the procedure indicated here, subject to compliance with our return conditions:

• The return request must be made within 14 days of receiving your order.
• Products must be unused and returned in their original, undamaged packaging.

If these conditions are not met, we will unfortunately not be able to accept your return or exchange.

Once your package is returned, it takes 2 to 3 weeks to be processed. Each product is checked by hand and each order is processed, which allows for a personalized return. You will receive an email notification once it is validated.

Regarding the refund, the timeframe varies depending on the bank, at most, you should receive it within 10 working days after receiving the email notification above. If this is not the case, do not hesitate to contact us via our contact form under "Exchange, return and refund".

Our brushes are handmade in our French workshops, and despite rigorous quality control, sometimes a defective product goes unnoticed.

If you receive a damaged product, we invite you to contact us via our online form. Select the "Questions about our products" category, then "My product is damaged." Don't forget to add a photo of the product in question to speed up the processing of your request.

Find all La Bonne Brosse and Cair products in our two stores, open Tuesday to Saturday from 11 a.m. to 7 p.m.:

• 18 rue de Richelieu, 75001 Paris
• 57 rue Pierre Charron, 75008 Paris

For more information, please click here.

You can find our La Bonne Brosse products in more than 21 different countries; the list of all our points of sale is available here.

The offers available on our website are exclusively reserved for our online store and do not apply at retail locations or in our boutiques.

Engraving is an artisanal and exclusive option, made entirely by hand in our workshop in Paris. It is only available for limited periods and in limited quantities. Don't hesitate to subscribe to our newsletter, if you haven't already, to find out about upcoming dates!

Your engraving requires a period of 2 to 3 weeks before shipping.

Technique & Finish: The acetate of the handle is delicately chiseled, then enhanced by the careful application of gold pigments. We use oil paint, without petrochemical derivatives, which requires a long drying time. To preserve the brilliance of your engraving, minimize friction during the first uses.

As engraved products are personalized, they are neither exchangeable nor refundable, except in the event of a defect, in which case do not hesitate to contact our customer service via our contact form.

As soon as you become the proud owner of a Bonne Brosse, you will receive by email, for the first three weeks, all our advice for optimal use of the product. This is a program composed of five emails in total (one email per week)! We will support you day after day so that you can benefit from the advantages of extremely high-quality brushing. This program is exclusively reserved for our customers.

It's true that it's important to take the time to choose the perfect tool. That's why we've developed a diagnostic tool so you can find THE right brush that perfectly matches your needs! It's here. Don't hesitate to contact us via our contact form or our social networks if you have any questions about choosing your brush.

Engraving is an artisanal process, done by hand by our engraver. It is only offered at certain times of the year; subscribe to our newsletter to stay informed !

Our regular size brush is 21cm long and weighs approximately 150g, it is made up of 11 rows of fibers.

The small version is 17cm long, and weighs approximately 110g depending on the model, it is made up of 7 rows of fibers. The advantage of the Small Brush is its size, which slips into your bag and goes everywhere with you.

Here is the list of the different materials that make up a Bonne Brosse:

• Our handle is made of biodegradable cellulose acetate and is produced in France. This sustainable and responsible material is biodegradable, and not derived from petrochemicals. It is composed of 70% plant fibers and is sourced in the Jura.

• Boar bristles. Entirely natural organic fibers, rich in keratin, imported from Southeast Asia. Composed of 100% keratin, the fibers of our boar hair brushes are particularly hypoallergenic, resistant, and prevent static electricity. There is currently no synthetic equivalent to boar bristle. We have looked for one, and continue to work with manufacturers in the hope of one day finding an equivalent (as for makeup brushes ten years ago) but there is none to date. This bristle, made of 100% keratin, is the only one that has the ability to capture sebum at the hair root to distribute it throughout the hair.

• Nylon fibers. Precious nylon fibers, among the finest on the market, French and vegan. On our N.03 and N.04 models, they are topped with small epoxy beads, applied by hand, to make the scalp massage even more pleasant and effective.

• The natural rubber cushion. The comfort and quality of hair brushing are closely linked to the flexibility and bounce, called "shore", of the rubber that supports the hairbrush bristles. We have therefore chosen the softest shore quality. The one that offers the perfect bounce of our brushes and brushing without breakage, ultra comfortable. And finally, which perfectly fits the curves of the head and neck.

If you would like to know more, do not hesitate to consult our dedicated page.

Our detangling hair comb, made in the Jura region of France from 100% cellulose acetate, is durable, but you need to take care of it just as it cares for your hair.

The material of your detangling comb can become fragile if it falls on a very resistant surface like the floor or the shower. Cellulose acetate is a noble and soft material that requires careful handling. Whether your hair is thick or thin, straight or curly, this detangling comb is perfect for all hair types.

A Bonne Brosse is a lifelong investment. You should take care of it, just as it takes care of you. Here is a small list of tips to follow:

If you have a hairbrush with boar bristles, we recommend not immersing it in water or using soap on it (with the exception of the N.04 and N.07, made entirely of nylon, which tolerate water very well) but you can use it on damp hair. Our cleaning brush is now available to help you maintain your Bonne Brosse as it deserves. Find all our care tips here.

If your hairbrush has an odor, it most likely comes from moisture on the boar bristles. Animal hair is hydrophobic, meaning it resists water thanks to its physical properties, but this resistance can sometimes release a slight odor. That said, no worries: the smell should fade after a few uses. You can continue to use your brush on damp hair. We do recommend towel-drying your hair well beforehand in order to: detangle gently, since the wetter the hair, the more elastic it becomes, which increases the risk of breakage, so it’s better to detangle when it is well towel-dried; and avoid soaking the boar bristles. After using on damp hair, make sure to dry your brush thoroughly, ideally with the bristles facing downward.

We also advise against using our brushes that contain nylon fibers with a high-powered hairdryer or any other heat source. For blow-drying, choose our round brush N.05, made with 100% boar bristles!

If this happens, remove the hair from the boar bristle brush, clean it following our advice listed here, place it in a freezer bag, then in the freezer for 48 hours.

Our hairbrushes are made of high-quality natural bristles, but they are therefore of heterogeneous sizes and strength. This is also why they hug each hair strand by strand. The nylon fibers we have selected are very flexible to provide a very gentle massage, absolutely non-irritating and at the same time very effective on the microcirculation of the scalp. And this is what makes our thinning technique so effective when brushing!

The fact that some finer boar bristles can therefore move slightly over time does not affect the quality of the brushing in any way but is a sign that the hairbrush is alive. Especially since our ultra-soft rubber cushion allows each pin to orient itself during brushing to fit the shape of your skull. It is therefore rather a sign of effectiveness... The natural fibers should gradually regain their shape and you can gently guide them with your fingers to restore their straightness.

Depending on your hair type, the friction of our exceptionally tight fibers, which grip each hair to condition it, can create an electric effect. The more carefully and carefully your hair is brushed, the less this effect should appear. In the meantime, our advice is to lightly dampen your hands and run it through your hair right after brushing to immediately eliminate this effect. This way, you can continue to enjoy the benefits of your hairbrush without the static effect.

Regarding the origin of the boar bristles, it was important for us not to work with intensive industrial breeding sectors. We chose an "upcycling" sector, as is the case for certain leathers.

Our partner recovers the hair from animals used primarily for food production, in agricultural farms in Southeast Asia. These are not animals killed for their hair, which is very important to us.

It is nevertheless an animal hair, which is why, to ensure each consumer has a hairbrush model that suits them, we have also developed our Nylon Brushes: the vegan hairbrushes, the N.04 and the N.07 to ensure that each consumer can choose a model that suits them.

The formula of our detangling mist is very light, enriched with cutting-edge skincare active ingredients, as well as active waters, it detangles perfectly and naturally coats the hair which regains volume without being weighed down.

Its slightly acidic PH and its high concentration of antioxidant plant nutrients protect your fibers from aggressions (heat, pollution) in order to tighten your cuticles and give you a striking shine.

Regarding its use, we advise you to spray on towel-dried hair a quantity of mist adapted to your hair mass (i.e. 6 to 8 for fine or short hair and 10 to 15 for thick hair) about twenty centimeters from your scalp!

We recommend using the detangling mist on towel-dried or damp hair. It gently detangles your hair without rinsing, replacing traditional conditioners.

It's perfectly possible to use your mask and serum at the same time, as these two products don't target the same hair problems.

Before shampooing, we recommend applying your serum to your roots to detoxify your scalp and your hyaluronic acid hair mask to your ends and lengths to repair damaged hair fibers.

Your scalp is where the health and beauty of your hair is built.

Our detoxifying and strengthening hair serum, exceptionally rich in cutting-edge skincare active ingredients with proven action, is designed to stimulate the vitality of your scalp, redensify your hair and give it health and shine.

Alcohol-free and enriched with pre-biome, our strengthening hair serum respects the microbiota and promotes a rebalanced hair ecosystem. To promote the vital longevity of your hair, we recommend applying your strengthening serum before each shampoo. As a one-month intensive treatment, leave it on overnight 1 to 2 times per week.

To promote the vital longevity of your hair, apply before each shampoo. As a one-month intensive treatment, leave on overnight 1 to 2 times a week.

Apply the serum directly to the hair roots and saturate the entire scalp using the directional spray, lifting the strands.

Gently massage to create a light emulsion with the sebum to detoxify and optimize the penetration of the active ingredients*.

Leave on for 10 to 15 minutes or overnight for an intensive treatment. Rinse thoroughly and then shampoo.

*in the superficial layers of the epidermis

Indeed, our Cair care range is suitable for all hair types, because the range rebalances your entire hair ecosystem rather than treating only one symptom as other brands generally do. This is what makes it immediately effective, but also and above all long-term on the health of your hair capital!

This is why we have chosen to develop only one type of shampoo for the moment. Designed without sulfate and silicone, this exceptional natural care shampoo is designed to naturally cleanse and coat your hair thanks to its over-concentration of active waters and their very strong capillary affinity. It will not leave any asphyxiating residue for your fiber which will guarantee the beauty and health of your hair in the long term as well as an incomparable lightness and shine.

If your first shampoo doesn't lather enough, don't hesitate to do a second one. First, make sure your hair is completely soaked with water before starting. Use a sufficient amount of our Shampoo, emulsify it well in your hands before applying it to the back of your head, then to the front. By following this ritual, your shampoo should lather without problem, even if it contains less foaming agents than a conventional shampoo.

We recommend that you first emulsify the shampoo between your hands before applying it, focusing on the back of your head first. Rinsing is then an essential step, often underestimated. It is imperative to rinse thoroughly to completely remove product residue; generally speaking, it is advisable to spend at least twice as much time rinsing as washing.

Our sulfate- and silicone-free shampoo is a blend of very good ingredients for hair, formulated without sulfates or silicones, but enriched with rice water with beneficial and nourishing properties.

If you are used to shampoos containing these substances, it is possible that your hair seems "rough" when rinsing. This is actually a good sign, indicating that your hair is clean and free of plastic and petrochemical deposits from traditional formulas.

Our natural shampoo enriched with rice water also contains silk proteins that help detangle without weighing hair down like a traditional conditioner would. To reduce this "squeaky" effect when rinsing, we recommend that you:

• Brush your (dry) hair well before washing.
• Rinse the shampoo well (extended rinse, approximately double the washing time), or even double the shampoo.
• Apply a little more mist to the lengths.

Apply the repair mask before shampooing to slightly damp or dry hair, paying particular attention to the ends and lengths.

For optimal use, we recommend using this mask once a week, and up to twice a week if your hair is very dry and damaged.

Here are some results that we can share with you, from the first use, 91% of women notice that their hair is repaired and their scales smoothed.

Our pre-shampoo repair mask is formulated from 93% ingredients of natural origin. Like the rest of our range, its combination of rice water and cutting-edge ingredients gives it unique properties. Hyaluronic acid retains water in the hair fiber and thus prevents dehydration while vitamin B8 improves the structure of keratin and fights against hair loss.

For optimal use, we recommend using your hyaluronic acid hair mask once a week and up to twice in case of dry and devitalized fibers.

• Before shampooing, on dry or slightly damp hair, apply it generously all over your hair.
• Massage and distribute the formula, paying particular attention to the ends and damaged areas, then leave on for at least 20 minutes and go about your business.
• Rinse thoroughly before shampooing your hair, which is sulfate-free and silicone-free.

What makes our super-powerful repair mask so special is the precise mechanisms that allow it to work deep down. Thanks to a pH higher than that naturally present in the hair fiber, the formula gently lifts the hair cuticles, allowing the active ingredients to penetrate deep down to restore the fiber from the inside out. The result: intensely nourished, strengthened, and visibly healthier hair in the long term.

As with all our products, you can adjust the use of the oil according to your hair type and length.

We recommend: For short or fine hair: 1 to 2 drops. And for long, thick, or textured hair: 3 drops or more.

Like all our formulas, the Protective Oil is suitable for all hair types. It has been tested on sensitive scalps and is perfectly safe for children as well as pregnant women.

The Protective Oil completes your routine by adding the finishing touch to your haircare ritual. It protects your hair from UV rays, pollution, and dryness. You can apply it to dry or damp hair, before or after swimming.

The Protective Oil is not available in a refillable format and only comes in a 50 ml size, a small format.

Serum, Mask or Oil: Complementary Rituals for Sublime Hair

The Fortifying Serum is applied directly to the scalp before shampooing. Leave it on for 15 minutes or overnight for optimal effectiveness, then rinse thoroughly before washing your hair. It can be used in synergy with the mask for a complete action. A true concentrate of exceptional active ingredients, it detoxifies and strengthens the hair fiber, stimulates scalp vitality, redensifies the hair, and reveals its full health and shine.

The Hair Mask is used before shampooing. A true repairing treatment, it deeply nourishes the hair, regenerates it, and restores strength and suppleness. By integrating it into your routine, you give your hair a moment of deep repair, ideal for reviving vitality from within.

The Protective Oil, on the other hand, is applied after shampooing, on dry or damp hair, as a finishing touch. It acts as a protective shield, enveloping the fiber to guard against external aggressors such as UV rays and dryness. Thanks to this, your hair stays strong and radiant throughout the day. It is the perfect ally for exposed hair.

In summary: the serum fortifies and detoxifies, the mask repairs, and the oil protects and enhances. Complementary rituals, working together to keep your hair healthy and beautiful over time.

The cream is a true hydration booster, designed like a day cream for the face… but dedicated to hair. It is applied to dry hair, after blow-drying, to protect, tame, and set the hair on a daily basis. Its smoothing action helps control frizz while providing long-lasting hydration. It strengthens the hair fiber and keeps the hair supple and silky, perfectly enhanced after styling.

The protective oil deeply nourishes and acts as a shield against external aggressors. Its antioxidant and UV-protective formula envelops the fiber, seals the cuticles, and enhances shine. As a finishing touch, on dry or damp hair, it protects from the sun, tames flyaways, and ensures radiant, frizz-free hair.

The mist is a lightweight care gesture, used after washing, on towel-dried hair. It works like a leave-in conditioner: it gently detangles, deposits a hydrating and protective veil, and leaves an airy, natural finish. It is a simple and effective ritual to prolong the beauty of the hair after each shampoo.