Deliveries and Returns
- ORDERS AND DELIVERIES
> The order is confirmed once the payment has been accepted by La Bonne Brosse. La Bonne Brosse is committed to honoring received orders, within the limit of available stocks.
> Deliveries in Metropolitan France
All orders placed from Monday to Thursday will be shipped the next day. For orders placed from Friday to Sunday or on public holidays, the order will be shipped the next business day.
We work with Colissimo and our delivery times are 4 to 10 business days. The delivery costs are free for orders over 120 euros for all deliveries in Metropolitan France.
The delivery times are the responsibility of the Couriers and in no case is La Bonne Brosse responsible for any failure to respect the delivery times.
> DOM TOM and International deliveries
All orders placed from Monday to Thursday will be sent the next day. For all orders placed from Friday to Sunday or on public holidays, the order will be shipped the next business day.
We work with Colissimo and DHL using express delivery.
The customer is responsible for shipping costs. The costs and delivery times vary according to the destination, they will be shown to the Customer before confirming the basket.The delivery times are the sole responsibility of the Couriers and in no case the responsibility of La Bonne Brosse if delivery times are not respected.
> Have you received your Bonne Brosse hair brush but are not satisfied? Don't worry: returns are possible within 14 days, and are free as long as:
- The hair brush has been cleaned and is in good condition.
- The return is made from Metropolitan France.
- It’s not a personalized hair brush with an engraving
You can download your return label by clicking this link: www.retour.sympl.fr
Then you just have to take the parcel to the Post Office. Just remember to pack the box well so that the brush does not get damaged during transportation.
> In addition, in order for your return to be processed as quickly as possible, we advise you to also send an email to email@example.com.
> A returned product will only be accepted if it is in its complete original packaging.
> If the article is refused by La Bonne Brosse, it will be sent back to the Customer at the expense of La Bonne Brosse without the Customer being able to request any compensation.
> In the case of an exchange, your replacement product will be sent to you as soon as we receive and check your parcel at our warehouse (please allow 6 to 10 days)
> In the case of a return, your refund will be made within 3 to 4 days following the reception and control of your package at our warehouse.